ACCEPTANCE OF RISK The undersigned, of their own free will and intending to be legally bound, have executed this
Agreement, Release and Assumption of Risk
CANCELLATIONS Florida Swim Company requires a 24-hour cancellation notice for all non-weather related cancellations. All lessons cancelled less than 24-hours prior to start time will be forfeited.
WEATHER All weather-related cancellations will be made up without penalty. Weather cancellations are made at the instructor’s discretion. If you have any questions about weather affecting a lesson, you will be given your instructor’s contact information and may contact them directly.
POOL CONDITIONS Pool temperature needs to remain above 82 degrees Fahrenheit and pool must be clean. The instructor may cancel lessons without make-up if the pool is unsanitary or temperature falls below 82 degrees Fahrenheit.
LESSONS For any students that are under the age of 18, a parent or guardian of a least one of the students must always be present at the location of the lesson. Parents are responsible for the supervision of any of their children at the location of the swim lesson, whether the child is currently in the water with the instructor or waiting for their turn. Lessons will be forfeited, without makeup, if the parent or guardian is not present, leaves the location of the lesson or is not supervising their child.
SUPERVISION For any students that are under the age of 18, a parent or guardian of a least one of the students must be present at the location of the lesson at all times. Lessons will be forfeited, without makeup, if the parent or guardian is not present or leaves the location of the lesson.
PRICING We may adjust prices at any time and for any reason without providing prior notice.
PAYMENTS 100% of tuition is due before classes are booked with instructor. This will secure your time slots with the instructor.
BILLING Lesson packages may be purchased from Florida Swim Company’s website. Visa, Mastercard, Discover and American Express cards are all accepted by our gateway processor, Stripe. You are responsible for providing accurate billing and contact information to Florida Swim Company. When you make a purchase on Florida Swim Company’s website, you agree to pay and authorize Stripe to charge the provided card information for all applicable fees.
REFUNDS (SWIM LESSONS & WATER AEROBICS CLASSES) Your satisfaction is very important to us. If you are not satisfied with your swim lessons, you may switch out your swim instructor by contacting the office at 833-235-7946 or Office@FloridaSwimCompany.com. If after your second lesson with a new instructor you are still unhappy, we will refund the remaining lessons. A 20% processing fee may be applied to all refunds for swim lessons and water aerobics classes. You may always pause your lessons for 1 year at no charge. All swim lessons and water aerobics lessons expire 1 year after purchase date.
INSTRUCTORS All Florida Swim Company instructors and lifeguards are independent contractors and are not employees, agents, joint ventures or partners. Florida Swim Company uses an intricate screening process of all independent contractors, including, but not limited to; verification of certifications and education, background screenings (including criminal and sex-offender registries), social security verification, in-person and telephone screenings, reference checks. Florida Swim Company disclaims you hereby release us from any and all liability for any controversies, claims, suits, injuries, loss, harm or damages arising from or related to our website, services or your interactions with other users. If you are ever dissatisfied with an instructor, you may contact Florida Swim Company management and request another instructor by emailing Office@FloridaSwimCompany.com or by calling 833-235-7946.
USE OF COMMUNITY POOLS Florida Swim Company instructors allow instructors to teach at community pools. It is the responsibility of the client to ensure the swim instructor is allowed to teach at the community pool before lessons are booked. If a swim instructor meets the student at a community pool, the client is responsible for all entrance fees for the instructor and student(s).
LIFEGUARDS Lifeguards are hired to monitor the swimmers in and around the pool/water area only. Lifeguards cannot supervise other party activities, unless confirmed with office staff prior to party and an additional lifeguard was provided for that sole purpose. Lifeguards will enforce safety rules including; no hitting, running, no horseplay and removing swimmers from the water if lightning strikes within 7 miles. You may reschedule your lifeguard for free, if the office is notified at least 24 hours prior to the start time of your party. Cancellations made within 1 week of your party are given a 50% refund. Cancellations made with more than 1 week notice will be given a full refund, but are subject to a 20% processing fee. Please note, costs incurred from adding entities as additional insureds to our insurance policy are non-refundable.
GIFT CERTIFICATES Gift Certificates may be purchased and used to be redeemed for Florida Swim Company’s swim lessons, parent & me parties or lifeguarding services via telephone. Gift certificates will be sent via email to the purchaser’s email address. The recipient will be required to fill out Florida Swim Company’s online registration in order to access and use our site and services. Gift certificates never expire and any used credits will remain available for use.
TERMS UPDATE Florida Swim Company will notify you, as required by law, of any changes or updates made to these Terms. All updates will be posted on the Florida Swim Company website. If you have any questions, regarding Florida Swim Company terms, please contact office staff by emailing Office@FloridaSwimCompany.com.