Contact Us
Contact Us

Frequently Asked Questions

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How do I register for classes?

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How old does my child have to be to start swimming?

Florida Swim Company follows the American Red Cross guidelines and starts lessons at 6 months old and up. Swimming has tremendous positive effects on an infant’s physical and mental development.

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How many lessons should my child have?

We offer a package a 8 swim lessons. This is the average amount of tine it takes a child to learn basic swimming skills.

We recommend continuing lessons until you are comfortable with your child’s skill level. The more lessons your child takes, the stronger and safer swimmer he or she will become.

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How long does it take to learn to swim?

There is no “one size fits all” swim program and our program is completely customized to the student’s individual need.

The student’s progress is determined by desire, attitude, level of fear, and confidence. Some students take to the water quickly and others are much more hesitant – either is completely normal. Remember the student is learning a new skill, and with learning anything new, this can be frustrating at times – please have patience! The most important thing – never compare the student’s progress to another. All students are different and our instructors are here to push them, but we need to allow them to learn at their own pace.

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My child cries during swim lessons – is that normal?

YES! Fear may pop up during any swim lesson, especially in the first few lessons. This is absolutely normal! Remember, when learning a new skill, children may get frustrated, scared, or just not feel up to swimming that day – this is where the tears are coming from. Our instructors will never do anything that will hurt your child and your child’s safety always comes first!

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What sets apart Florida Swim Company from competitors?

Because quality and safety are our number 1 concern, the owners of Florida Swim Company personally travel Florida meeting and screening all instructors and lifeguards in person. The application process is extremely competitive and Florida Swim Company is very selective in hiring new instructors. We will not let “just anyone” teach children how to swim. The instructors are required to have numerous certifications and years of experience – we also expect them to display a degree of professionalism, as well as enthusiasm, in their teachings. Specific certifications of each instructor can be found in their online biography.
Some of these certifications include:
• CPR, First Aid, Administering Emergency Oxygen and AED
• Lifeguarding
• Water Safety Instructor (WSI) or equivalent 40+ hours of training course
• Special Needs Education
• All instructors must pass a background check
• Continuing education
We are active in national and international swim school associations and we are constantly learning, developing and implementing new effective techniques every swim season. All instructors and lifeguards are covered under Florida Swim Company’s General and Professional Liability insurance.

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When should I register for lessons?

As soon as possible – lesson slots fill up very quickly, particularly in the morning and evening time frames. We recommend booking lessons a month in advanced during our busy season (April-September).

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Do you offer any discounts?

We offer discounts when multiple students are enrolled in one lesson. Only have 1 student? Pair up and take lessons with a friend to receive over $30 OFF per lesson. Check out our Rates Page for pricing comparisons.

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Do you offer refunds, credits, or transfers?

We never recommend pulling a student out of lessons, but if a situation arises where lessons need to be put on hold, we offer a few different options. Swim lessons and water aerobics classes may be paused and put on your account as a credit – swim lessons and water aerobics classes never expire. Private lifeguards may be rescheduled, at no charge.

Your satisfaction is very important to us. If you are not satisfied with your swim lessons, you may switch out your swim instructor by contacting the office at 833-235-7946 or Office@FloridaSwimCompany.com. If after your second lesson with a new instructor you are still unhappy, we will refund the remaining lessons. A 20% processing fee may be applied to refunds for swim lessons, water aerobics classes and private lifeguards.

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Do I have to participate in my child’s swim lessons?

For children under the age of three, you are more than welcome to be in the pool with the instructor, as long as this is not a distraction towards the child’s progress. You DO NOT have to be in the pool and may watch from the pool deck or inside your home.

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What is your cancellation policy?

All non-weather-related cancellations require a 24-hour notice to the instructor or office, otherwise the lesson is forfeited. Weather related cancellations will be made at the instructor’s discretion. You will be given your instructor’s personal contact information if you need to get a hold of them at any time. Lessons cancelled due to weather will be rescheduled at no charge. If a lesson has already begun and needs to stopped, due to weather, the remaining lesson time will be added to your remaining lessons.

 

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